ORDERS & DELIVERY
"Why haven’t I received my order information?"
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"When can I expect my order to arrive?"
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"How much will I pay for shipping?"
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"Where can I check the status of my order?"
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"How can I change or cancel my order?"
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
RETURNS & REFUNDS
"How can I return my order?"
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"When will I get my refund?"
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"Will I get the shipping costs refunded?"
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"How can I exchange my item?"
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
"I have a damaged item, what should I do?"
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase."Will I get the shipping costs refunded?"
"Can I return a sale item?"
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
"Can I return an order that was paid with a gift card?"
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
PAYMENTS
"How can I pay for my order?"
We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.
"Where can I find my invoice?"
Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us on support@madoodle.com.
"I received a bill for import charges?"
For countries outside Europe there may be additional charges added by your local customs. These fees are paid to the local carrier and your own responsibility.
"Are taxes included in the prices?"
All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.
ACCOUNTS
"Do I need an account to order on madoodle.com?"
No, you can also check out as a guest. However, having an account offers benefits such as access to your complete order history and additional functions.
"What will you do with my information?"
Your information is solely used to process your order and shipment. We may use your email address for promotional purposes and your phone number might be used if there is a problem with your order. Under no circumstance will we share or sell your information to third parties.
"Is it possible to delete my account?"
We can delete your account whenever you want. Send us an email at support@madoodle.com and we will remove your information from our system.
PRESS
"Can I feature the MADOODLE brand in our media?"
Please contact us at press@madoodle.com.
"Can I sell MADOODLE products in my own store?"
Please contact us at sales@madoodle.com.
CUSTOMER SERVICE
"Can I speak to someone from Customer Service?"
Yes you can. You can reach us Monday to Friday between 10pm and 5pm at [phone] or send us an email on support@madoodle.com.